FAQ

  1. What is DTF printing?

Direct-to-film printing (DTF) is a process of printing on textiles. The process involves the direct transfer of a design by first printing it on a special film, baking on an adhesive powder and then using a heat press to transfer the design to a garment.

 

  1. Can you print licensed images?

Any and all images that are used to create a product must be something that we have full rights to reproduce. This means that we cannot print and reproduce licensed images.

 

  1. What is your turnaround time?

The average turnaround time for orders is an estimated 5 to 7 business days. This allows TGX the time to create the DTF transfer, print, press and release for shipping. Please note, turnaround time may vary depending on order volume. TGX commits to processing orders as quickly as possible while keeping quality in mind.

 

  1. Do you take bulk orders?

We would be happy to work with you for any bulk order needs that you require. Please fill out the contact form on our website with a brief overview of what you are looking for and we will contact you to discuss options.

 

  1. Do you carry other sizes?

If you don’t see a size, we would be happy to work with you to meet your needs. Please fill out the contact form on our website with the details of what you are looking for and we will contact you to discuss your options. 

 

  1. Do you offer other colors?

At this time, we can discuss the options you may have if doing a custom or bulk order. However, our regular collections are only being offered in the colors advertised on the listing. We do plan to expand our color selection as we continue to grow. Please check back often!

 

  1. What is your return policy? 
Returns on made to order items will only be accepted and/or exchanged on products found to be defective or damaged during shipping. Items purchased from the collection's menu are eligible for a full refund. Please email us within 14 days of receiving your order and we will work with you to resolve the issue.

 

  1. Do you sell transfers that I can apply to my own items?

No, we are only offering full-service printing and pressing of transfers that we will apply to our carefully selected garments and accessories before shipping.