Shipping policy

ORDER PROCESSING

Please allow up to 5 days for your order to be processed. You will receive an email when it is on its way to you! 

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10 miles of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

When your order is ready for delivery, we will reach out to coordinate the delivery with you.

FLAT RATE SHIPPING

Orders are generally shipped within 5 days using USPS. Shipping is free within the United States on every order. We do not ship outside of the United States at this time.

REFUNDS, RETURNS AND EXCHANGES

We accept returns on items that have not been customized for up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at t.graphixny@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at t.graphixny@gmail.com.