Shipping policy

ORDER PROCESSING

Every TGraphix product is made with care. Most orders are processed within 2-5 business days. Larger custom orders and bulk purchases may require additional production time.

Once your order ships, you'll receive an email with tracking information.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10 miles of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

When your order is ready for delivery, we will reach out to coordinate the delivery with you.

SHIPPING 

FREE shipping is included on all U.S orders.

Orders are shipped via USPS, UPS, or another trusted carrier. Tracking information is emailed once your order ships.

CUSTOM ORDERS

Custom apparel orders begin production after artwork approval (when applicable). Production time may vary depending on order size and design complexity. We'll communicate estimated completion times before production begins.

LOST OR DELAYED PACKAGES

After a package has been shipped, delivery times are the responsibility of the shipping carrier. If your package appears lost or significantly delayed, please contact us and we'll gladly help investigate.

REFUNDS, RETURNS AND EXCHANGES

We accept returns on items that have not been customized for up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at t.graphixny@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@tgraphixny.com.